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How can I control my communication preferences?
Summary
With a My WM profile setting your communication preferences gives you the power to choose what communications you want to receive and through what channel so that you remain informed on the topics that matter the most to you.
With multiple entry points, accessing your communication preferences is easier than ever! You can:
- Log in to your My WM account. If you only have 1 account with WM, navigate to the "Account Details" page by clicking on your profile/person icon on the top right navigation.
- If you have multiple accounts with WM, navigate to the "My Accounts" card.
- Click on Communication Preferences.
- Set your email and text preferences. Click Save Changes.
You can opt for additional contacts on your account into email communications. For legal reasons, text message preferences must be set by each individual contact. To receive text messages, they’ll need to create a WM profile and link the account to it.
You can also update the contact information for yourself through your profile settings or your other contacts’ information through manage contacts. If you need to update contact information, please allow 24 hours for changes to take effect.
Note: At this time, only U.S. mobile numbers can receive text notifications. Commercial and Roll-Off customers can apply these settings to multiple accounts by selecting the "Apply These Preferences" box above the Save Changes button.
Managing the type of communications, you receive has never been more convenient. You can customize 6 categories of communications to make sure you’re getting the right level of information about your account.
Service Communications
- Service & Order Updates: Communications about container delivery status, upcoming pickups, successful service confirmations and one-off requests.
- Smart Truck℠ Insights: Communications about overages and contamination and any related charges.
- Service Exceptions: Notifications when we’re not able to complete service.
- Service Reschedules: Communications when service will be delayed or rescheduled due to holidays, weather or reroutes.
Billing
- Payment Reminders: Reminders sent before payment is due if you’re not enrolled in AutoPay/Paperless Billing. Here's how you can enroll in AutoPay and Paperless Billing to avoid missing a payment and save a few trees along the way.
Insider Info
- WM News & Offers: Information about getting started, recycling, promotions and events.
Note: You may opt out of all service-related emails with the exception of Service Reschedules communications, which provide vital information regarding your service.
Information in this article may be inapplicable to customers who receive service pursuant to a WM agreement with a municipality, association or other entity, or where applicable law requires differing terms of service.