How do I update my payment method or add a new one?

To add or update a payment method

Single Account User

1. Log in to My WM.
2. Go to Billing Details under the "Billing" card and click Payment Methods.
3. To add a payment method:
   • Click Add a Payment Method and choose Credit Card or Bank Account.
   • Follow the prompts and click Add.
4. To update a payment method, select either Credit Card or Bank Account and follow the prompts.
5. If the payment method is linked to AutoPay, go to "Billing Details", select AutoPay, click Edit under "Method", and choose Update to add a new payment method (existing methods cannot be edited).

Multiple Account User

1. Log in to My WM.
2. Go to Billing Overview under the "My Billing" card and click Manage Payment Method.
3. To add a payment method:
   • Click Add a Payment Method, choose Credit Card or Bank Account.
   • Follow the prompts and click Add.
4. To update a payment method, select either Credit Card or Bank Account. and follow the prompts.
5. If the payment method is linked to AutoPay, go to "Billing Overview", select Manage under "AutoPay", click Edit under "Method", and choose Update to add a new payment method (existing methods cannot be edited).

If you added a new payment method and want to enroll in AutoPay, don’t forget to link the new payment method to AutoPay!

Before you update a payment method, add your new payment method first. If you delete a payment method that was previously scheduled for AutoPay, the scheduled payment will still use that deleted method unless you cancel it and set it up again with the new payment method. Any future payments will use the new method linked to AutoPay.

If you choose to unenroll in AutoPay and paperless invoicing, your invoice may also include additional administrative charges.

Convenience Fees May Apply

Starting August 2024, online or phone payments by direct debit from a bank account are free of charge. However, Paymentus will charge a convenience fee for payments made by credit/debit card or digital wallet services like Venmo, Apple Pay and Google Wallet. For more information, click here.

By contract or because of applicable state or provincial law, some customers may pay a non-standard convenience fee or be exempt from paying any convenience fee. The states and provinces in which customers will be exempted from the convenience fee are listed below (note, list is subject to change): Colorado, Connecticut, Maine, Minnesota, New Jersey, New York, Oklahoma, West Virginia, and the Province of Quebec.