How do I request a bulk/junk item pickup?

What's considered bulky trash?

Accepted materials vary by location, but common bulky, large, or heavy household items include:

• Mattress & Box Springs
• Bed Frames
• Christmas Trees
• Cabinets
• Sofa & Furniture Items
• Kitchen and Laundry Appliances

Check your address below to get details about your service area.

Check your eligibility and submit a bulk pickup request

For residential customers, use the button below and enter your address to check your eligibility and see your personalized options for submitting a bulk waste pickup.

Enter Your Address

For business customers, scroll down and click the “Request Help” button to check your eligibility and see your personalized options for submitting a bulk waste pickup.

Check the status of a bulk pickup request with a My WM profile

Single Account Users

1. Log in to My WM and click on Order/Requests in the “Do More Online” section.
2. Orders are organized into “Upcoming”, “Attempted/Closed” or “Canceled/Voided”.
3. The scheduled service date will be shown. If we need to adjust your pickup date due to operational changes, we’ll update it in your order history, so you always have the latest information.

Multiple Account Users

1. Log in to My WM and click on Order History in the “My Services” section.
2. Choose a container from the green Select Service dropdown.
3. Orders are organized into “Upcoming”, “Attempted/Closed” or “Canceled/Voided”.
4. The scheduled service date will be shown. If we need to adjust your pickup date due to operational changes, we’ll update it in your order history, so you always have the latest information.

How to cancel a bulk pickup request

Currently, bulk pickup requests can only be changed or cancelled while logged in to My WM. Bulk orders cannot be cancelled within 24 business hours of the scheduled service.

Single Account Users

1. Log in to My WM and click on Order/Requests in the “Do More Online” section.
2. Orders are organized into “Upcoming”, “Attempted/Closed” or “Canceled/Voided”.
3. In the "Upcoming" section, click the order you want to cancel to open the "Cancel Request" dialogue box.
4. Click the Cancel Request button.

Multiple Account Users

1. Log in to My WM and click on Order History in the “My Services” section.
2. Choose a container from the green Select Service dropdown.
3. Your orrders will be listed under “Upcoming”, “Attempted/Closed” or “Canceled/Voided”.
4. In the "Upcoming" section, click the order you want to cancel to open the "Cancel Request" dialogue box.
5. Click the Cancel Request button.

Changes or updates to bulk orders are not available online. To adjust, please reach out to our support team—just click Request Help near the bottom of the page to get started.

If you don’t have a My WM profile and need to cancel your request, click Request Help near the bottom of the page for assistance from an agent.

How to report a missed bulk pickup

If your order was not picked up or was partially picked up, follow the steps below:

Single Account Users

1. Log in to My WM and click Order/Requests in the “Do More Online” section.
2. Orders are organized into “Upcoming”, “Attempted/Closed” or “Canceled/Voided”.
3. In the "Attempted/Closed" section, if available, click the order you want to report an issue with to open the "Report Issue" dialogue box. 
4. Fill out the form and click Report Issue.

Multiple Account Users

1. Log in to My WM and click Order History in the “My Services” section.
2. Orders are organized into “Upcoming”, “Attempted/Closed” or “Canceled/Voided”.
3. In the "Attempted/Closed" section, if available, click the order you want to report an issue with to open the "Report Issue" dialogue box. 
4. Fill out the form and click Report Issue.

If you do not see your order in Order History, click Request Help below.

If you don’t have a My WM profile or your order is not available and you need to report a missed bulk request, click Request Help below for assistance from an agent.