Service Questions

Learn about your services, including pickup schedule, weather alerts, container repairs or reporting a missed pickup.

Scheduling

How can I tell if my waste pickup was delayed or missed?

How do I check my order status for one-time service requests?

What is my recycling schedule if I'm serviced every other week?

How do I request an extra pickup?

How do I view my next pickup?

What if my next pickup date falls on a holiday?

Weather

How to manage waste before and after a hurricane or storm

How to receive alerts and prepare for severe weather

How do I best winterize my farm?

How do I prepare an enclosure for winter weather?

Change Services

I'm moving, how do I transfer my WM service?

How do I cancel a one-time service or a recurring service request with WM?

How do I change my services?

How do I put my service on a seasonal or vacation pause?

I have a question about my service agreement with WM

How do I add new trash or recycling service?

How do I leave instructions for my driver?

How do I make changes to my service or pickup frequency?

How do I edit or cancel an empty and return request?

Container Delivery, Locks, Repair, or Relocation

How do I replace a missing (lost/stolen) or damaged container?

How should I handle odors coming from my container?

How can I prepare for pickups?

How do I get my container relocated?

Where can I get a lock or other accessories for my container?

How does container delivery work?

Do you need a permit for your container placement?

How do I report a lost or stolen container?

Holiday

How do I stay green and dispose of items the right way during the holiday season?

How do I request a Christmas tree pickup?

How will holidays affect delivery of my new container?

How can I stay green during the holidays?

What schedule should I expect during the holidays?

Still need help?

Tell us how you want to connect and we'll put you in touch with an agent.

Feedback