Tell us how you want to connect and we'll put you in touch with an agent.
How do I cancel a one-time request or recurring service with WM?
Summary
Learn how to cancel a one-time request like a bulk pickup, container repair, extra pickup, or a recurring trash/recycling service.
Cancel a one-time request
- Log in to My WM and click on Order History in the My Services section.
- Orders are organized into “Upcoming”, “Attempted/Closed” or “Canceled/Voided”.
- In the “Upcoming” section, click the order you want to cancel to open the Cancel Request dialogue box.
- Click the Cancel Request button and follow the steps to cancel your order.
Cancel recurring trash/recycling service
Canceling service prior to the end of a contract may result in early termination charges. Charges may vary depending on the area you’re in and the type of service you have. To cancel trash or recycling service:
Single Account Linked
- Log in to My WM and navigate to My WM Dashboard.
- Click the profile icon to access your account details.
- Select Cancel My Service (above the Log Out button).
- Follow the prompts to either confirm cancellation or see an ineligible message.
Multiple Accounts Linked
- Log in to My WM and navigate to My WM Dashboard.
- Click Adjust Service in the My Services widget.
- In the pop-up, select Cancel My Service under the account you want to cancel.
- Follow the prompts to either confirm cancellation or see an ineligible message.
Information in this article may be inapplicable to customers who receive service pursuant to a WM agreement with a municipality, association or other entity, or where applicable law requires differing terms of service.
Was this information helpful?