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How do I check my order status for one-time service requests?
Summary
Learn how to check the status of one-time requests—such as repairing or replacing a lost or missing cart, scheduling a bulk pickup, requesting temporary roll-off dumpster service, or arranging an extra pickup—within your Order History. At this time, online functionality is only available to customers logged in to My WM.
Check order status (single account linked)
- Log in to My WM.
- In the My WM dashboard, navigate to "Do More Online" and click on Orders/Requests.
- Choose an order from "Upcoming", "Attempted/Closed", or "Cancelled/Voided".
- Click the three dots on the right and then click View Details.
- Check your order details for your scheduled service date. If operational changes affect your pickup, we’ll update the date there to reflect the most current information.
Check order status (multiple accounts linked)
- Log in to My WM.
- In the My WM dashboard, navigate to "My Services" and select Order History.
- Choose an order from "Upcoming", "Attempted/Closed", or "Cancelled/Voided".
- Click the three dots on the right and then View Details.
- Check your order details for your scheduled service date. If operational changes affect your pickup, we’ll update the date there to reflect the most current information.
If you do not have a My WM account, click Request Help below to get an update on your order history.
How long does it take for an order to be completed?
The type of order (bulk pickup, extra pickup, or container repair) will dictate the completion time. Each order will display an estimated completion date in the Order History section. On your service day, the Order History page will display an expected completion timeframe except for roll-off delivery orders, which do not display a time window.
Cancel a one-time request
Learn how to cancel your one-time service request here.
Information in this article may be inapplicable to customers who receive service pursuant to a WM agreement with a municipality, association or other entity, or where applicable law requires differing terms of service.